Effective year: 2025
Last updated: 2026-08-05
Change-of-mind returns are not accepted. Eligible claims are limited to damage on arrival, defects, an incorrect product or variation, incomplete quantity, material mismatch with the confirmed order, and rights that cannot lawfully be excluded.
Contact CONDOM9 within 7 days after receipt and provide order details and reasonable supporting evidence. Do not send goods before receiving instructions. Approved refunds are processed within 7–14 working days after approval to the original payment method.