Effective year: 2025
Last updated: 2026-08-05
CONDOM9 is the public brand. Our public location is Penang, Malaysia. Review product, variation, quantity and delivery details before ordering.
Change-of-mind returns are not accepted. Eligible claims include damage on arrival, defects, an incorrect product or variation, incomplete quantity, material mismatch with the confirmed order, and rights that cannot lawfully be excluded.
Make a claim within 7 days after receipt. An approved refund is processed within 7–14 working days after approval to the original payment method.
For support, use WhatsApp +60 12-424 8997. No customer-service email is displayed.